Refund Policy
Effective date: To be set when this updated policy is published. Until then, the policy currently posted on pmetuning.com applies. Updated terms apply only to purchases made on or after the effective date.
Scope
This policy applies to purchases made on or after its effective date and does not change the terms of earlier orders. Nothing in this policy excludes customer rights or PME obligations that cannot legally be excluded.
ECU & TCU Tuning: Final Sale
All PME ECU and TCU tuning/calibration purchases are final and non-refundable from the moment of purchase, including before calibration work begins or a file is delivered, except where a refund or other remedy is required by applicable law. This applies to purchases made after this policy takes effect and does not change the terms of earlier orders. Included calibration support and revisions remain available as described in the purchased service.
Hardware
Hardware return eligibility, return windows, condition requirements, authorization, fees, defect remedies and warranty coverage are governed by the applicable manufacturer's terms for the specific product, subject to applicable law. Review those terms before purchase. PME provides no additional voluntary warranty on third-party hardware. Any manufacturer warranty is provided by that manufacturer under its terms.
Contact PME with your order number for the applicable policy and return/claim instructions; do not ship a return without authorization. Nothing in this policy excludes customer rights or PME obligations that cannot legally be excluded.
Core Charges
Refundable core charges (for example on Pure Turbos products marked “core charge required”) are handled under their separate core return terms, not the tuning final-sale rule above. See Pure Turbo Purchase Info or contact us for core return eligibility and instructions.
Wrong Items, Shipping Damage & Non-Delivery
Please inspect your order upon receipt and contact us immediately if you receive the wrong item, if an item arrives damaged, or if your order does not arrive, so that we can evaluate the issue and make it right. These issues are handled by PME and are not treated as manufacturer defect claims.
Gift Cards
Gift cards are not returnable, except where required by applicable law.
Legal Cancellation & Refund Rights
Depending on where you live, you may have mandatory rights to cancel an order or receive a refund or other remedy. This policy does not limit those rights.
European Union 14-day cooling-off period. Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unused, and in its original packaging, with the receipt or proof of purchase. Any statutory rights relating to digital content or services apply as required by applicable law.
Refunds
Where a refund is approved, it will be issued to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact
For any return, claim or refund question, contact us at support@pmetuning.com or 801-885-4973, or use our Contact & Support page. Please include your order number.